Resolved -
This incident has been resolved.
Mar 30, 14:13 PDT
Monitoring -
A fix has been implemented and it's under monitoring now.
Mar 30, 08:14 PDT
Identified -
Ayla’s Engineering team has identified the root cause of the issue and implemented several fixes. Devices are coming back online and device command and control are being restored. We are monitoring the environment and additional hot fixes may be required. Once again, sorry for the inconvenience.
Mar 30, 07:40 PDT
Update -
Our engineering team is actively working on this issue and will share an update with the resolution shortly.
Mar 30, 05:57 PDT
Update -
Our Engineering team is actively working on this issue and will share the resolution with you soon.
Mar 30, 04:36 PDT
Investigating -
We are currently investigating a critical issue affecting Ayla's EU Field Device Service. Users may experience intermittent issues with device control and onboarding. Our engineering teams are aware of the situation and are actively working to identify the root cause and restore normal operations as quickly as possible. We will provide updates every 30 minutes.
Mar 30, 04:04 PDT
